Lulu … {sigh}

For those of you who purchased the print version of Create A Character Clinic before today, odds are that you received a notice via e-mail that said:

Oh my, we regret to inform you that there has been a problem fulfilling your order. You will receive a full or partial refund of your order, depending on how much of the order we can fulfill

If you have any questions please go to your “my lulu” tab, select the order history link, select the “receive status” link, and send your request to our order fulfillment team.

Regards,

Lulu Support
http://www.lulu.com/support/

I got one, too. Turns out Lulu will print embedded fonts in uploaded .pdf files, but only the ones it likes. The rest it won’t warn you about … until people buy the book and it discovers fonts it doesn’t like in the mix. (Can anyone say Perpetua? Or Geneva?)

I have spent the morning going through the e-book version, weeding out the offending fonts and replacing them with fonts Lulu says it likes, and making sure the fonts were embedded, and making sure to redo the page numbers and the table of contents. Argh.

My order now once again says it’s “fulfilling.” Your orders may, too. If they don’t, you have my deepest apologies on this whole confusing business. You’ll either receive a full refund from Lulu, or your order will come back to life and you’ll get the book.

If neither of those things happen, please contact me, and I’ll make it right.

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About the author: Novelist, writing teacher, on a mission to reprint my out-of-print books and self-publish my new ones.

6 comments… add one
  • hollylisle Jan 31, 2006 @ 10:01

    Writingnerd — Thanks for running the numbers. I hadn’t yet. Does make the next two projects pretty easy to figure.

  • klharrds21 Jan 31, 2006 @ 3:48

    No news so far. I’ll keep my fingers crossed.

  • writingnerd Jan 30, 2006 @ 21:43

    I apologize if this is in the wrong place or you already figured this out.

    Lessee… First off, the amount of votes for each possible writing book in each place:

    Plotting:
    1-9
    2-5
    3-1
    4-1

    Revise and Submit:
    1-4
    2-2
    3-4
    4-4

    Worldbuilding:
    1-10
    2-2
    3-1
    4-1

    Storyshowing:
    1-6
    2-2
    3-3
    4-1

    Ranked by number of votes for first:

    1 – Worldbuilding – 34%
    2 – Plotting – 31%
    3 – Storyshowing – 21%
    4 – Revise and Submit – 14%

    Ranked treating each place as an individual competition:

    1 – Worldbuilding
    2 – Plotting
    3 – Revise and Submit
    4 – Revise and Submit

    Number of people confused about storyshowing: 4

    For the record, I included my own votes.

  • Jim Jan 30, 2006 @ 20:35

    I also got the message today and almost forwarded to you when I decided to check the diary first. I’m glad I did.

    Will let you know how situation updates.

  • shay Jan 30, 2006 @ 16:47

    Do you think Lulu is a good company to publish through? I’m thinking of self publishing my novel through them but was wondering if (from your experience) worth doing it with them?

  • Bridget Jan 30, 2006 @ 12:13

    Thanks Holly, I hadn’t checked my e-mail in a few days. The notice was there, but I double-checked and my order does say “fulfilling.” Fingers crossed.

    Thanks for submitting to the whole Lulu process to make a print version available for people like me who prefer them. I know you’re not sure about Lulu yet (neither am I actually) and I appreicate the leap you’re making to offer this format. Thanks.

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